TERMS & CONDITIONS
Celtic Timber pride themselves in customer satisfactions. All of our products are made to the highest standard and are described accurately in their individual listing. Returns are very rare, however in the unlikely event you are not satisfied, let us know by email and quoting your invoice number and full name and address. For custom, made to measure and bespoke products, we cannot accept returns under any circumstances unless the item is damaged or made incorrectly.
Conditions of Sale for Timber Products & Disclaimer
Timber/Oak is a natural product and subject to its environment and its own ageing process it may bend, twist, split and change colour depending on its grain characteristics, age and according to changes in temperature and to levels of moisture and light in its atmosphere. Whilst all efforts are made to source parasite and infestation free timber no guarantee can be given against this as parasites can lay dormant and not visible for years before coming active.
When sold as Green Oak or Air dried oak, no guaranteed can be given that it will not further: release moisture, bend, twist, split, or shrink as it acclimatises to its current atmosphere. While every reasonable effort is made to recommend and supply oak which is appropriate for its end use, no liability whatsoever is accepted or implied by Celtic Timber or any of its employees for any timber supplied.
Celtic Timber endeavour to despatch and deliver within 10 working days from confirmation of order/payment. Standard UK Mainland delivery is normally 3-5 working days from despatch and Excludes Highlands, Islands, Northern Ireland, which may take longer. Next Day & Saturday Delivery is also available on most of our items, please contact us for a quote.
Please ensure you unpack and check your item(s) thoroughly before signing for the parcel(s), in the unlikely event your item(s) arrive damaged the buyer is responsible to reject the item and refuse to sign for the parcel(s), the buyer is also responsible for reporting the reject to Celtic Timber within 2 days. Celtic Timber cannot accept responsibility or issue a refund if damaged item(s) have been signed for – This is due to the fact that Celtic Timber cannot claim from the couriers if the goods are signed for.
Returns and Refunds
Returns are accepted as long as you inform us within 14 days from receipt of your goods, either in writing, email or by telephone and the products must be returned within 14 days.
Your returned products must be in the original packaging and unused and not damaged. On receipt of your returned goods we will issue a refund or replacement. The return postage and packaging costs are payable by the customer.
Celtic Timber will not refund for any items returned or rejected after this 14 day window.
In the unlikely event that there are items missing from your order, you must notify us by email or phone within 24 hours of signing for your parcel. We cannot accept responsibility for items that are missing if a report is not made within the 24 hours