Returns Policy


Returns are accepted as long as you inform us within 14 days from receipt of your goods, either in writing, email or by telephone and the products must be returned within 14 days. Your returned products must be in the original packaging and unused and not damaged. On receipt of your returned goods we will issue a refund or replacement. The return postage and packaging costs are payable by the customer. Celtic Timber Ltd will not refund for any items returned or rejected after this 14 day window.


In the unlikely event that there are items missing from your order, you must notify us by email or phone within 24 hours of signing for your parcel. We cannot accept responsibility for items that are missing if a report is not made within the 24 hours.