TERMS & CONDITIONS
Celtic Timber pride themselves in customer satisfactions. All of our products are made to the highest standard and are described accurately in their individual listing. Returns are very rare, however in the unlikely event you are not satisfied, let us know by email and quoting your invoice number and full name and address. For custom, made to measure and bespoke products, we cannot accept returns under any circumstances unless the item is damaged or made incorrectly.
Conditions of Sale for Timber Products & Disclaimer
Timber/Oak is a natural product and subject to its environment and its own ageing process it may bend, twist, split and change colour depending on its grain characteristics, age and according to changes in temperature and to levels of moisture and light in its atmosphere. Whilst all efforts are made to source parasite and infestation free timber no guarantee can be given against this as parasites can lay dormant and not visible for years before coming active.
When sold as Green Oak or Air dried oak, no guaranteed can be given that it will not further: release moisture, bend, twist, split, or shrink as it acclimatises to its current atmosphere. While every reasonable effort is made to recommend and supply oak which is appropriate for its end use, no liability whatsoever is accepted or implied by Celtic Timber or any of its employees for any timber supplied.
Celtic Timber endeavour to despatch and deliver within 10 working days from confirmation of order/payment. Standard UK Mainland delivery is normally 3-5 working days from despatch and Excludes Highlands, Islands, Northern Ireland, which may take longer. Next Day & Saturday Delivery is also available on most of our items, please contact us for a quote.
Please ensure you unpack and check your item(s) thoroughly before signing for the parcel(s), in the unlikely event your item(s) arrive damaged the buyer is responsible to reject the item and refuse to sign for the parcel(s), the buyer is also responsible for reporting the reject to Celtic Timber within 2 days. Celtic Timber cannot accept responsibility or issue a refund if damaged item(s) have been signed for – This is due to the fact that Celtic Timber cannot claim from the couriers if the goods are signed for.
Returns and Refunds
Returns are accepted as long as you inform us within 14 days from receipt of your goods, either in writing, email or by telephone and the products must be returned within 14 days.
Your returned products must be in the original packaging and unused and not damaged. On receipt of your returned goods we will issue a refund or replacement. The return postage and packaging costs are payable by the customer.
Celtic Timber will not refund for any items returned or rejected after this 14 day window.
In the unlikely event that there are items missing from your order, you must notify us by email or phone within 24 hours of signing for your parcel. We cannot accept responsibility for items that are missing if a report is not made within the 24 hours
We may occasionally use your contact details to send you information on competitions or offers
Celtic Timber is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Personal data processed is kept by us for as long as is considered necessary for the purpose for which it is collected.
By visiting https://www.celtictimber.co.uk you are accepting and consenting to the practices described in this policy.
Celtic Timber is a Trading Style of Plumstone Trading Ltd
Registered in England & Wales
Company No: 9955819
Registered Address: – Plumstone trading Ltd, Tree Tops, Camrose, Haverfordwest, Pembrokeshire, SA62 6HG
Correspondence to Tree Tops, Camrose, Haverfordwest, SA62 6HG
Information We May Collect From You
We may collect and process the following data about you:
The information you give us.
You may give us information about you by filling in forms on our site (https://www.celtictimber.co.uk) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to our service, search for a product, place an order on our site and if you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number and website names.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
Your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Uses Made of the Information
We use information held about you in the following ways:
The information you give to us.
We will use this information:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. If you are an existing customer, we will only contact you by email with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer we will contact you by email only if you have consented to this. If you do not want us to use your data in this way, please tick the relevant box situated during the order process or message us using the form at the bottom of the page.
If you make a purchase from us, you may receive a follow-up email asking for feedback on your purchase and the service you have received. Please indicate when you are placing your order if you do not wish to receive follow-up emails.
If you upload an image with your review, you are providing permission for us to use the image in our marketing. Should you wish for the image to subsequently be removed, please notify us in writing (firstname.lastname@example.org) and the image will be taken down within one week.
Information we collect about you.
We will use this information:
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Celtic Timber or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our agreements with you and other agreements; or to protect the rights, property, or safety of Celtic Timber, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
For all website purchases, we will also pass on necessary personal information to our couriers including your name, address and phone number.
Where We Store Your Personal Data
All information you provide to us is stored on our secure servers. Any online payment transactions are processed by our third party payment gateway providers – currently, PayPal.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by un-checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.
Access to Information
The GDPA gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Upon written receipt of the access request, we will respond within the limit of 40 days.
In the Event of a Breach
We do everything possible to ensure that your personal data is stored safely and securely. In the event of a data breach, we will notify everyone affected within 72 hours.